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Bugs

How To Report a Bug

Although we test our website thoroughly before going live with any changes or new features, it's impossible to get rid of all the bugs. If you have found a bug on the site, please let us know. With your help we can keep the service running smooth.

To report a bug to us, please follow the following simple steps:

  1. Make sure this is actually a bug and not a user error
    For example, passwords are usually case-sensitive. Also, if copying and pasting you password from an email, make sure you haven't copied a space before or after the password.
  2. Check our Frequently Asked Questions (FAQs) first
    It's likely that someone else has had a similar problem as you are having, and we may already have a suitable resolution in our comprehensive FAQs section of the website. Have a good look around here before contacting us – it may be something simple you can fix yourself!
  3. Be thorough and give us as much information as you can
    Please don't just emails us with “I can't log in” as this doesn't help us much! Let us know what you were doing when you came across the problem and exactly what happened.

Please tell us as much as you can about the what happened, and what you were doing when you got the error. All fields are optional, but the more information you can provide us with the easier it will be for us to track the cause of the problem. Any information submitted to us will be kept strictly confidential.

Date/Time: 10/10/2008 21:56
Your Name:
This will be kept private and will be used only if / when we contact you to ensure it's you we're speaking to.
Username:
If you are a registered member on Single Muslim, please enter your Single Muslim username. This will help us locate your account information.
Phone Number:
We will probably need to contact you by telephone with a resolution or if we need more information.
Email Address:
*Error Details:
Please provide details of the bug. The more information you are able to give us, the easier it should be to find and fix issue.
Reproduction:
Please tell us (in as much detail as possible) any steps which may help us to reproduce the error.
Frequency:
How often do you encounter this problem?
Contact Time:
If you'd like us to contact you by phone, please let us know when will be the most convenient time.
Screen Shot:
By providing us with a screen-shot we will be able to see the webpage exactly as you do, including any errors or messages displayed on-screen. How do I do this?
Source Code:
The source code of the web page is like a blue-print which will allow us to recreate the page which is causing problems. How do I do this?
ISP:
If you know who you Internet Service Provider (ISP) is, please enter it here. This is who you connect to the internet with. E.g. BT, AOL, Telewest, NTL etc.
Other Software:
Sometimes problems are related to Internet Security suites, anti-virus programs, ad-blocking software or firewalls. Please provide us with details of these programs which you may have installed. E.g. Norton, McAfee etc.
Where do you access the website when you experience the problem?
How do you access the website?
IP Address: 38.103.63.60
Your IP address will allow us to search our logs for activity from your computer which will help us to identify any potential problems.
System Information: Operating System:
(version unknown)

Browser Info:
Mozilla

Cookies:
Cookies are disabled
This information will help us know which operating system and internet browser you are using, which will help us recreate the problem.
*Security Code:
Enter the code shown below
* denotes required field
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